Refund & Cancellation Policy
This policy explains how payments, cancellations and refunds are handled for the hosted solutions and related services provided by Sah Business Family, operated by Sudhanshu Kumar (HUF). By purchasing or subscribing to any of our services, you acknowledge and agree to the terms set out below.
No refunds on prepaid services
All fees paid to Sah Business Family are non-refundable. We operate a hosted-solutions model in which payment is collected in advance to provision, reserve and run infrastructure, licences and services on your behalf. Once a payment is made, the corresponding capacity and resources are committed to you and cannot be reclaimed.
Accordingly, Sah Business Family does not owe, offer or provide any refund — in full or in part — for any prepaid service, whether or not the service has been used, activated or accessed during the paid period. This includes, without limitation:
- Hosting, cloud, server and infrastructure charges
- Subscription, licence and SaaS fees (monthly, annual or otherwise)
- Setup, onboarding, migration and configuration fees
- Domain registrations, SSL certificates and third-party services
- Advance payments, deposits and any prepaid balance
- Support, maintenance and add-on charges
Cancellation
You may cancel a subscription or service at any time by giving written notice to business@sah.org.in. Cancellation stops future renewals and billing from the next billing cycle onward. It does not entitle you to any refund, credit or pro-rated adjustment for the current or any previously paid period, and your service remains available until the end of the term already paid for.
No pro-rated or partial refunds
Fees are charged for a full billing term. Early cancellation, non-use, downgrade, or termination for breach of our Terms of Usage does not create any right to a partial or pro-rated refund. Unused time, storage, bandwidth or capacity has no cash value and is not refundable or transferable.
Chargebacks
As all sales are final and non-refundable, we ask that you contact us first to resolve any billing query. Initiating a chargeback or payment dispute in respect of a validly rendered service may result in immediate suspension or termination of your services.
Exceptions
This policy is strict by design. Any exception is entirely at the sole discretion of Sah Business Family, applies only to the specific instance for which it is granted, and does not waive this policy or create any precedent or ongoing obligation. Where a separate written agreement or statement of work ("SOW") signed by Sah Business Family expressly provides different terms, those terms prevail.
Contact
For any billing or cancellation query, contact us at business@sah.org.in or +91-82-8899-2002.